I placed several phone calls and inquired to confirm the nature and qualifications of the different shops. In speaking with Jesse Garris, the body shop manager, at AJ-USA, Inc. I came away from my phone call most impressed that his shop- though it seemed inclined toward higher-end brands-would bring an equal level of attention to fit and finish on our Volvo as they would provide to a Porsche or BMW.

After experiencing the entire process- from dropping off to picking up the finished vehicle- I am now confident that your endorsed collision center means a true commitment to a quality outcome. I am now reinforced in my confidence about both the value and customer care that comes from being handled by your department, both at your field level and from the management that inevitably oversees the standards of your operations. This kind of well-earned, positive word-of-mouth reputation is built by more that advertising- it is produced by the outcome in the field where you work to satisfy customers every day. I will gratefully endorse both the Auto Club and AJ-USA, Inc. to others in the future- and when you might otherwise hear most often when customers are unhappy, it is important to know that you folks also hit “home runs” out there too!

Thank-you again for what you and your shop teams like those at AJ-USA, Inc. do every day, one car and one customer at a time. . . . . Even on a Volvo.”